Shipping policy

1. DIAPERCARE ORDER PROCESSING TIME

All Diapercare orders are made to order and are processed within 1-2 business days. Due to load shedding and supply chain issues, it may be longer.

Kindly note that no orders are processed or delivered on weekends or public holidays. In the event that we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in the delivery of your order, the Diapercare team will contact you via email or telephone.

2. DELIVERY FEES

The delivery fee that Diapercare charge is a flat rate of R230 per order.

3. YOUR DELIVERY ADDRESS

Please ensure that you provide a valid South African delivery address along with your Diapercare order. In the case that the courier delivers to an incorrect address, any surcharges will be billed to your account.

4. DELIVERY CONFIRMATION AND ORDER TRACKING

You will receive a Delivery Confirmation email once your order has been dispatched containing your tracking number(s). You can track your order using our ORDER TRACKING page.

5. DELIVERY DELAYS

The courier company will contact you once your order has been collected from our warehouse. We will endeavour to deliver goods within the advised time periods, but delay in the delivery of goods is frequently in the hands of a third party and sometimes outside our control. Any dates we specify for the delivery of goods are approximations only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of the goods. Our failure to meet approximate delivery dates will not be grounds for you to cancel the sale. We will only deliver goods to the address on the order and goods will not be left without a signature. You are required to make all the necessary arrangements to take delivery of the goods whenever they are tendered for delivery. If you are not at home on the date that has been agreed and the delivery agent cannot contact you, we reserve the right to charge 10% of the purchase amount for the re-delivery.

6. DAMAGES

In case you receive a product with visible damage on the packaging please call or email us within 7 days and we will request the courier company to collect and replace the product, if you don’t notify us within 7 days, we will not be able to exchange or refund.

7. DELIVERY OUTSIDE SOUTH AFRICA

Diapercare currently does not deliver outside the Republic of South Africa.

8. RETURNS POLICY

Read our Cancellations and Returns Policy for details about options and procedures for returning your order.